Privacy Policy

1. Introduction

Arc Webworks ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, company name, and address
• Account Information: Login credentials and portal access details
• Payment Information: Payment method details processed securely through Razorpay
• Communication Data: Messages, feedback, and correspondence with our team
• Project Data: Files, content, and materials provided for your projects

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining our services
• Processing payments and sending invoices
• Communicating with you about projects and updates
• Sending promotional communications (with your consent)
• Improving our services and user experience
• Complying with legal obligations

4. Payment Security

All payment transactions are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your complete credit card or bank account details on our servers. Razorpay's security measures include:

• 256-bit SSL encryption for all transactions
• Two-factor authentication
• Real-time fraud monitoring
• Secure tokenization of payment data

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations (e.g., Razorpay for payments)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Project files and deliverables are retained for a minimum of 2 years after project completion. Financial records are retained as required by Indian tax laws (typically 7 years).

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Opt-out of marketing communications
• Data portability where applicable

8. Cookies and Tracking

Our website and client portal use cookies and similar tracking technologies to enhance your experience. These include essential cookies for functionality and analytics cookies to understand how you use our services. You can control cookie preferences through your browser settings.

9. Security Measures

We implement appropriate technical and organizational security measures to protect your information, including:

• SSL/TLS encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Regular backups and disaster recovery procedures

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: dronberia2003@gmail.com
Phone: +91 98765 43210
Address: Sector 44, Gurgaon, Haryana 122003, India